Bought into the hype, trusted that they were the new CrossFit sponsor. Yeah. I know. Stupid of me. No answers from customer service to a question I had - got an automated zen desk response promising an answer, but they never did. If you filter their reviews, you’ll see this is a repeat issue.
Then, add that their women’s sizes are completely mislabeled. They have 9.5 women’s as equivalent to 7.5 men’s which it isn’t (9 women’s is equivalent to 7.5 men’s), and their fit size estimator for women is off by a full size - the fit sizer result for someone who wears Nike shoes size 9 is supposedly a GoRuck size 9. GoRuck size 9 is at most equivalent to a women’s Nike 8.5, and actually closer to a women’s 8. I went up to a 9.5 when the 9s didn’t fit. It would never occur to me I needed a 10!
I thought they were going to be fine, wore them for one workout and of course as soon as my feet swelled with the workout the shoes were impossibly tight, and having worn them once, I can’t return them.
The kicker: they’ve removed the link on the website to write a review. I would reach out to GoRuck with my feedback, but I know they won’t respond. So can’t provide this feedback about sizing or customer service anywhere that a prospective buyer could see it - which is why I’m posting here instead.
Hope my wasted $150 saves someone else a headache. Should add: on the off chance anyone from GoRuck in here is reading this - I’m the first person at my gym that I have seen with GoRuck trainers and everyone is asking me about them. This is what I’m telling them.
Avoid.
Then, add that their women’s sizes are completely mislabeled. They have 9.5 women’s as equivalent to 7.5 men’s which it isn’t (9 women’s is equivalent to 7.5 men’s), and their fit size estimator for women is off by a full size - the fit sizer result for someone who wears Nike shoes size 9 is supposedly a GoRuck size 9. GoRuck size 9 is at most equivalent to a women’s Nike 8.5, and actually closer to a women’s 8. I went up to a 9.5 when the 9s didn’t fit. It would never occur to me I needed a 10!
I thought they were going to be fine, wore them for one workout and of course as soon as my feet swelled with the workout the shoes were impossibly tight, and having worn them once, I can’t return them.
The kicker: they’ve removed the link on the website to write a review. I would reach out to GoRuck with my feedback, but I know they won’t respond. So can’t provide this feedback about sizing or customer service anywhere that a prospective buyer could see it - which is why I’m posting here instead.
Hope my wasted $150 saves someone else a headache. Should add: on the off chance anyone from GoRuck in here is reading this - I’m the first person at my gym that I have seen with GoRuck trainers and everyone is asking me about them. This is what I’m telling them.
Avoid.